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Anastasia Gudkov - Resume - WillRich Energy
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Contact us

+1 713 459 7900

100+ years of aggregated

experience in Oil & Gas

E-mail

info@willrichenergy.com

Contact us

+1 713 459 7900

100+ years of aggregated

experience in Oil & Gas

E-mail

info@willrichenergy.com

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Anastasia Gudkov – Resume

Anastasiia Gudkov


Technical Analyst and IT Manager

Business experience:

WillRich Energy, Inc.Houston, USA

01/2015 – present

Technical Analyst and IT Manager

  • Web development and website administration
  • Web optimization (SEO, Google Adwords)
  • Data entry
  • Technical analyst tasks

Web.bereshka.net, Web Developer

 10/2012 – present

Freelancer, skills:

  • Website development (primary on WordPress & Joomla)
  • SEO-optimization & Google Adwords
  • Web analytics
  • Data-management
  • Experience in programming languages such as html, css, php, js
  • Experienced in Photoshop, Lightroom, Illustrator, Premiere Pro
  • Familiar with Bootstrap, Cherry and other Frameworks

Official Japanese Dealer of Toyota & Lexus, Ukraine, Kiev

Sumitomo Corporation

02/2010 – 05/2012

Senior Customer Relation Specialist

  • Dealt with complaints (met with problematic customers, conducted case investigations, found efficient solutions)
  • Researched customer satisfaction through special portals, including Mystery Shopper portal
  • Database management and handling (Toyota & Lexus, Aftersales & Sales and other)
  • Formation of cooperation with Toyota fun-clubs, signed memorandums and joint events organization documents
  • Foundation and management of online technical consultations
  • Analyzed key level customer satisfaction indicators and reports based on the IT
  • Developed customers loyalty program
  • Managed follow-up calls and call-center
  • Monitored Toyota & Lexus Assistance service level and online registrations for test-drives
  • Provided assistance to Toyota Assistance Plus sales for non-official cars and afterwarranty
  • Presented new customer satisfaction research results to team
  • Made Special Service Campaign calls
  • Assisted with teambuilding events
  • Communicated with all Ukraine dealers in accordance to an improved overall level of service
  • Member of Kaizen group

“Auto International” Suzuki and Mazda Dealership, Ukraine, Kiev

10/2008 – 01/2010

Administrator of Service department

  • Car registration visits
  • Documents handling, reports
  • Chief assistant

Administrator of a Suzuki salon

  • Dealer office supervision
  • Car sales
  • Phone call responsibility
  • Reports and schedules

Investment company Art-Capital, Kiev

07/2008 – 09/2008

 Document Control Coordinator

  • Internal document circulation
  • Business correspondence control
  • Database management

Winner Automotive, Automotive Dealer (Jaguar, Ford, Land Rover, Volvo) 

07/2008 – 09/2008

Administrator:

  • Salon supervision
  • Phone calls handling, customer service

Mercedes-benz company, Department of service, Kiev

01/2007 – 01/2008

Administrator:

  • Chief assistant
  • Customer service
  • Responsible for mini call-center
  • Signing new guarantee contracts
  • Dealing with complaints

Education

Kyiv National University of Trade and Economics, Ukraine

09/2009 –06/2011

Bachelor of Commodity Science and Customs Affairs

College of economic and trade. Lugansk

09/2004 – 06/2006

Department of Merchandizing and business activities, Specialization: commodity expert. Honors Associate degree. Department of Accounting, Specialization: Accountant. Honors Associate degree


Experienced in international information technology and data management. I am a responsible person, self-motivated, able to meet deadlines. I am proactive in learning new things as it always leads to new possibilities and perspectives.

Took part in the National Toyota Contest in Ukraine, Kiev as a Customer Relation specialist. The Competition centered around how to solve a problem with a client via phone and face to face. I was awarded 5th place out of 30 participants. I also passed a training over effective communication with difficult customers. I then received more knowledge about customer types and methods of solving conflicts.

Hobby: photography

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